Last November, I announced my intention to create a portfolio of 10 companies that investors had effectively thrown away and given up on, in the hope of showing that deep-value investing, and contrarian thinking, can actually be a very successful investing method. I dubbed this the "One Person's Trash Is Another Person's Treasure" portfolio and, over a 10-week span, I highlighted companies that I thought fit this bill and would expect to drastically outperform the benchmark�S&P 500�over the coming 12 months. If you're interested in the reasoning behind why I chose these companies, then I encourage you to review my synopsis of each portfolio selection:
Exelon QLogic Dendreon Dell Staples Arkansas Best Arch Coal Skullcandy France Telecom XeroxNow, let's get to the portfolio and see how it fared this week:
Company
Cost Basis
Shares
Total Value
10 Best High Tech Stocks To Watch Right Now: KongZhong Corp (HOA)
KongZhong Corporation, incorporated on May 6, 2002, is a provider of digital entertainment services for consumers in the People�� Republic of China. The Company operates in three main business units: Wireless Value-Added Services (WVAS), mobile games and Internet games. In addition to developing and operating its self-developed Internet games, such as Loong, Demon Code and Kung Fu Hero, it is an operator of the World of Tanks game for the People�� Republic of China Internet games market. In addition, it is also the licensee in the People�� Republic of China for the Guild Wars 2 game developed by ArenaNet, Offensive Combat game developed by U4iA Games and Hawken game developed by Meteor Entertainment.
The Company conducts substantially all of its business in the People�� Republic of China through its wholly owned subsidiaries KongZhong Beijing, KongZhong China and Simlife Beijing. It operates WVAS, mobile games and Internet games through Beijing AirInbox, Beijing WINT, Beijing Chengxitong, BJXR, Mailifang, Xinreli and Dacheng, all of which are based in the People�� Republic of China.
Wireless Value-Added Services (WVAS) Business
The Company provides interactive entertainment, media and other interactive services to mobile phone users in China through various second generation (2G) standard, technology platforms, including short message services (SMS), Interactive Voice Response services (IVR) and color ring back tone (CRBT), and through various second and a half generation standard (2.5G), technology and operating platforms, including wireless application protocol (WAP) and multimedia messaging services (MMS), which offer graphics, richer content and more interactivity than 2G wireless services. Its WVAS are tailored to the technical or other requirements of its telecommunications operator partners, through whom it deliver most of its WVAS, and to various billing systems for WVAS. Its WVAS are also delivered and marketed through various media partners, i! ncluding handset manufacturers, television stations, radio stations, print media and Internet sites. Its WVAS revenues accounted for 41.7% of its total revenues during the year ended December 31, 2012.
The Company offers a variety of WVAS, such as mobile games, pictures, karaoke, electronic books, mobile phone personalization features, entertainment news, chat and message boards. It provides its services mainly pursuant to its cooperation arrangements with the telecommunications operators and their provincial subsidiaries, the terms of which are generally for one year or less.
Mobile Games Business
The Company is a developer and publisher of mobile games for mobile phone users in the People�� Republic of China (PRC). The mobile games it develops include action, role-playing and leisure games. During 2012, it acquired Noumena, a developer of cross-platform smartphone mobile game engines.
Internet Games Business
The Company develops Internet games internally based mainly on its technologies, which include its game engine (Dazzler three dimension (3D)), game development platforms and online game billing system, all developed by its internal team. In particular, its Dazzler 3D game engine enables the Company to create 3D graphics and visual effects, and provides the technical foundation for creating features in its games. Its game development platforms give the Company the capacity to develop Internet games within approximately six to 24 months and to update Its Internet games frequently in response to players��preferences.
The Company uses an item-based revenue model for its games, whether internally developed or licensed, under which players can play its games on the Internet free of charge, but have to pay for purchases of in-game virtual items, such as in-game currencies, performance-enhancing clothing, weapons, accessories and pets. It distributes its electronic prepaid game cards and game points, which can be used to pur! chase in-! game virtual items, to players through multiple payment channels.
The Company competes with Sina Corporation, Sohu.com Inc., TOM Online Inc., Phoenix New Media Limited, Wireless Arts, Perfect World Co. Ltd, Shanda Interactive Entertainment Limited, Netease.com, Inc., Changyou.com Limited, Giant Interactive Group Inc. and Tencent Holdings Limited.
Advisors' Opinion:- [By Konrad Kuhn]
The company also has a minority interest in the privately-held Hooters of America (HOA), the operator and franchisor of over 430 Hooters restaurants; HOTR's CEO Mike Pruitt is a member of the HOA Board of Directors.
Top Telecom Stocks To Invest In Right Now: Partner Communications Company Ltd.(PTNR)
Partner Communications Company Ltd. provides various telecommunications services in Israel. It offers cellular telephony services on GSM/GPRS and UMTS/HSDPA networks. The company also provides basic services, including domestic mobile calls, international dialing, roaming, voice mail, short message services, intelligent network services, content based on its cellular portal, data and fax transmission, and other services. In addition, it offers Internet services provider services that provides access to the Internet, as well as home WiFi networks; value added services, such as anti-virus and anti-spam filtering; and transmission services; and Web video on demand services, music tracks, and games. Further, the company provides voice over broadband and primary rate interface fixed-line telephone services; and data capacity services. Additionally, it offers content services comprising voice mail, text, and multimedia messaging, as well as downloadable wireless data application s, including ring tones, music, games, and other informational content; and sells handsets, phones, routers, and related equipment. The company markets its products through its sales centers, business sales representatives, traditional networks of specialized dealers, and non-traditional networks of retail chains and stores under the Orange brand name. Partner Communications Company Ltd. was founded in 1997 and is headquartered in Rosh Ha-ayin, Israel.
Advisors' Opinion:- [By Roberto Pedone]
Another under-$10 wireless telecom player that's starting to move within range of triggering a major breakout trade is Partner Communications (PTNR), a telecommunications company, provides cellular and fixed-line telecommunication services in Israel. This stock is off to a strong start in 2013, with shares up sharply by 29%.
If you take a look at the chart for Partner Communications, you'll notice that this stock has been trending sideways for the last month, with shares moving between $7.28 on the downside and $7.96 on the upside. Shares of PTRN are bucking the overall market weakness today as the stock starts to move within range of triggering a breakout trade above the upper-end of its sideways trading chart pattern.
Market players should now look for long-biased trades in PTNR if it manages to break out above some near-term overhead resistance levels at $7.80 to $7.85 a share and then once it clears its 52-week high at $7.96 a share with high volume. Look for a sustained move or close above those levels with volume that registers near or above its three-month average volume of 107,303 shares. If that breakout triggers soon, then PTNR will set up to enter new 52-week-high territory, which is bullish technical price action. Some possible upside targets off that move are $10 to $12.20 a share.
Traders can look to buy PTNR off any weakness to anticipate that breakout and simply use a stop that sits right below some key near-term support levels at $7.38 to $7.28, or below its 50-day at $6.97 a share. One can also buy PTNR off strength once it clears those breakout levels with volume and then simply use a stop that sits a comfortable percentage from your entry point.
Top Telecom Stocks To Invest In Right Now: Otelco Inc (OTEL)
Otelco Inc. provides a range of telecommunications services on a retail and wholesale basis. These services include local and long distance calling; network access to and from its customers; data transport; digital high-speed and dial-up Internet access; cable, satellite and Internet protocol television; wireless, and other telephone related services. The principal markets for these services are residential and business customers residing in and adjacent to the exchanges the Company serves in Alabama, Massachusetts, Maine, Missouri, Vermont and West Virginia. In addition, the Company serves business customers throughout Maine and New Hampshire and provides dial-up Internet service throughout the states of Maine and Missouri. In January 2014, the Company acquired Reliable Networks, a provider of cloud hosting and managed services for companies who rely on mission-critical applications.
Local Services
The Company is a provider of wireline telephone services in seven of the 11 RLEC territories it serves. Local services enable customers to originate and receive telephone calls. The amount that it can charge a customer for certain basic services in Alabama, Maine, Massachusetts, Missouri, Vermont and West Virginia is regulated by the Alabama Public Service Commission (APSC), the Maine Public Utilities Commission (MPUC), the Massachusetts Department of Telecommunications and Cable (MDTC), the Missouri Public Service Commission (MPSC), the Vermont Public Service Board (VPSB) and the West Virginia Public Service Commission (WVPSC). It also has authority to provide service in New Hampshire from the New Hampshire Public Utilities Commission (NHPUC). The revenue derived from local services includes monthly recurring charges for voice access lines providing local dial tone and calling features, including caller identification, call waiting, call forwarding and voicemail. It also receives revenue for providing long distance services to its customers, billing and collection services for o! ther carriers under contract, and directory advertising. The Company provides local services on a retail basis to residential and business customers.
The Company offers long distance telephone services to its local telephone customers who do not purchase a local service bundle. It resells long distance services purchased from various long distance providers. It derives revenue from other telephone related services, including leasing, selling, installing, and maintaining customer premise telecommunications equipment and the publication of local telephone directories in certain of its rural local exchange carrier territories. It also provides billing and collection services for interexchange carriers through negotiated billing and collection agreements for certain types of toll calls placed by its local customers.
Network Access
Network access revenue relates primarily to services provided by the Company to long distance carriers (also referred to as interexchange carriers) in connection with their use of its facilities to originate and terminate interstate and intrastate long distance, or toll, telephone calls. As toll calls are generally billed to the customer originating the call, network access charges are applied in order to compensate each telecommunications company providing services relating to the call. Network access charges apply to both interstate and intrastate calls. The Company�� network access revenues also include revenues it receives from wireless carriers for terminating their calls on its networks pursuant to its interconnection agreements with those wireless carriers. Blountsville, Hopper, Mid-Maine, Mid-Missouri, Pine Tree and War also receive Universal Service Fund High Cost Loop (USF HCL) revenue, which is included in the Company�� reported network access revenue.
Cable Television Services
The Company provides cable television services over networks with 750 megahertz of transmission capacity in or by Interne! t Protoco! l TV ( IPTV) in its Alabama service area. Its cable television packages offer from 20 to 200 channels. It is a licensed installer of satellite television and has deployed these services to customers in its Missouri territory. In 2011, it converted its Missouri cable customers to satellite television.
Internet Services
The Company provides a variety of internet access data lines to its customers, including bulk broadband data access to support large corporate users; digital high-speed data lines in varying capacity speeds for business and residential use; and residential dial-up connectivity. Digital high-speed Internet access is provided through digital subscriber line (DSL) cable modems or wireless broadband, depending upon the location, in which the service is offered and through fiber connectivity to business customers. The Company charges its Internet customers a flat rate for unlimited Internet usage and a premium for higher speed Internet services. In Maine and Missouri, it provides legacy dial-up Internet services throughout the state.
Transport Services
The Company�� competitive local exchange carriers (CLECs) receive monthly recurring revenues for the rental of fiber to transport data. and other telecommunications services in Maine and New Hampshire. Its businesses and telecommunications carriers are 423 mile owned and leased fiber route.
Network Assets
The Company�� telephone networks include carrier grade advanced switching capabilities provided by traditional digital, as well as software based switches, fiber rings and routes and network software supporting specialized business applications. Its networks enable the Company to provide traditional and Internet Protocol ( IP), wireline telephone services and other calling features; long distance services; digital Internet access services through DSL and cable modems and circuits; and specialized customer specific applications. It offers digital signals, high-d! efinition! program content, digital video recording capability through its traditional cable plant and IPTV.
The Company competes with AT&T, Verizon, Charter Communications, Inc. and Time Warner Cable.
Advisors' Opinion:- [By Laura Brodbeck]
Monday
Earnings Releases Expected: Sotheby�� (NYSE: BID), Otelco (NASDAQ: OTEL), Rackspace Hosting, Inc. (NYSE: RAX), Red Lion Hotels Corporation (NYSE: RLH) Economic Releases Expected: Italian industrial production, Mexican industrial production, Portuguese trade balanceTuesday
Top Telecom Stocks To Invest In Right Now: T-Mobile US Inc (TMUS)
T-Mobile US, Inc., formerly MetroPCS Communications, Inc., incorporated on March 10, 2004, is a wireless telecommunications carrier, which offers wireless broadband mobile services primarily in metropolitan areas in the United States, including the Atlanta, Boston, Dallas/Fort Worth, Detroit, Las Vegas, Los Angeles, Miami, New York, Orlando/Jacksonville, Philadelphia, Sacramento, San Francisco and Tampa/Sarasota metropolitan areas. Its flagship brands include T-Mobile and MetroPCS. As of December 31, 2012, it held licenses for wireless spectrum suitable for wireless broadband mobile services covering a total population of 144 million people in and around many of the metropolitan areas in the United States. It provides its services using code division multiple accesses (CDMA) networks using 1xRTT technology and evolution data optimized (EVDO) and fourth generation long term evolution (4G LTE).
The Company has roaming agreements with other wireless broadband mobile carriers that allow them to offer its customers service in many areas when they are outside its service area. These roaming agreements, together with the area it serve with its own networks, allows its customers to receive service in an area covering over 280 million in total population under the Metro USA brand. The Company sells products and services to customers through its Company-owned retail stores, as well as indirectly through relationships with independent retailers and third party dealers. Its service allows its customers to place unlimited local calls from within its local service area and to receive unlimited calls from any area while in its service area, for a flat-rate monthly service fee. For additional usage fees, it also provide certain other value-added services. All of these plans require payment in advance for one month of service. If no payment is made in advance for month of service, service is suspended at the end of the month that was paid for by the customer and, if the customer does not pay within 30 day! s, the customer is terminated. It believes its service plans differentiate them from the more complex plans and long-term contract requirements of traditional wireless carriers.
The Company voice services allow customers to place voice calls to, and receive calls from, any telephone in the world, including local, domestic long distance, and international calls. Its voice services also allow customers to receive and make calls while they are located in areas served by its networks and in those geographic areas served by the networks of certain other wireless broadband mobile carriers with whom it has roaming arrangements. The Company�� data services include text messaging services (domestic and international); multimedia messaging services; mobile Internet access; mobile instant messaging; location-based services; social networking services; push e-mail; multimedia streaming and downloads; and services provided, depending on the network and locale, through the Binary Runtime Environment for Wireless, or BREW, Blackberry, Windows, and the Android platforms, such as ringtones, ring back tones, games, content, and applications.
The Company�� Custom calling features offers custom calling features, including caller ID, call waiting, three-way calling and voicemail. Its Advanced handsets sells a variety of feature phones, and increasingly, smartphones, predominately manufactured by nationally recognized manufacturers for use on its network, including models that have cameras, include HTML browsers, play music, play streaming audio, display streaming video and downloaded video, and have other features facilitating digital data. It sells a variety of handsets using vendor or handset specific operating systems, such as BREW, Blackberry, Windows, and the Android operating system.
The Company provides its wireless broadband mobile services using paired personal communications services (PCS), spectrum and advanced wireless services, or AWS, spectrum. In addition, it holds a! license ! for 12 MHz of paired 700 MHz Lower Band A spectrum in the Boston-Worcester, MA/NH/RI/VT basic economic area (BEA), which, unless it receives a waiver from the Federal Communications Commission (FCC), of the four year construction requirements, it plans to construct in the first half of 2013. In each of its metropolitan areas where irt provides service. As of December 31, 2012, it holds between 10 mega hertz (MHz) and 60 MHz of paired spectrum and on average it has approximately 22 MHz of paired spectrum in the metropolitan areas it serves. In the aggregate, as of December 31, 2012, it offers wireless broadband mobile services using its own network.
The Company operates 1xRTT CDMA networks in all of the metropolitan areas it serves and it has upgraded its networks to 4G LTE in all of metropolitan areas. It also has deployed EVDO at selected high use sites in its CDMA network to increase network data capacity to meet the growing data needs of iy customers. Its network includes a mobile switching center (for CDMA), enhanced packet core (for 4G LTE), and IP core. These serve several purposes, including routing traffic, managing call handoffs, and managing access to the public switched telephone network (for CDMA) or the Internet (CDMA and 4G LTE). These network elements also provide access to voicemail and other value-added services, base stations (for CDMA) or eNodeBs (for 4G LTE), cell sites or distributed antenna system (DAS), nodes, and backhaul facilities, which carry traffic to and from its cell sites and its switching or enhanced packet core facilities, consisting of a combination of dedicated circuits, cable, fiber, and microwave facilities.
Its cell sites in the network are co-located, meaning its equipment is located on leased facilities that are owned by third parties who retain the right to lease the locations to additional carriers and in many cases other wireless broadband mobile service providers already have facilities at such locations. The switching centers and na! tional op! erations center provide around-the-clock monitoring of its network. Its switches connect to the public switched telephone network through fiber rings leased from third-parties, which transmit originating and terminating traffic between its equipment and local exchange and long distance carriers. It also has negotiated interconnection agreements with relevant local exchange carriers, or LECs, in its service areas. It uses third-party providers for domestic and international long distance services, international SMS interconnection with the public switched network and other carriers, roaming services, and the majority of its backhaul services.
The Company competes with AT&T, Verizon Wireless, Sprint Nextel, T-Mobile USA , Deutsche Telekom, Clearwire, Dish Network , Time Warner Cable, Comcast, Cox Communications, Cricket Communications, Leap Wireless International and Google.
Advisors' Opinion:- [By Rick Munarriz]
Earlier in the week it announced that it would be teaming up with T-Mobile (NYSE: TMUS ) to sponsor Pandora Premieres, a new channel that features album releases before they hit the market. It's a great way to woo music labels to help promote their upcoming retail releases, but it's also just neat to see Pandora teaming up with the country's fourth-largest mobile carrier on a branding opportunity. Creating sponsored channel opportunities is one more way for Pandora to make money as it claws its way back to profitability.
Top Telecom Stocks To Invest In Right Now: Harris Corporation (HRS)
Harris Corporation, together with its subsidiaries, operates as a communications and information technology company that serves government and commercial markets worldwide. It operates in three segments: RF Communications, Government Communications Systems, and Broadcast Communications. The RF Communications segment designs, develops, and manufactures secure radio communications products and systems for manpack, handheld, soldier-worn, vehicular, strategic fixed-site, and shipboard applications that operate in various radio frequency bands. It also offers products and solutions ranging from wireless network infrastructure solutions to portable and mobile single-band and multiband radios, and public safety-grade broadband video and data solutions for the public safety, federal, utility, commercial, and transportation markets. The Government Communications Systems segment develops, supplies, and integrates communications and information processing products, systems, and netw orks for aerospace, terrestrial, and maritime applications supporting department of defense missions. This segment also provides mission-critical communications and information processing systems for the U.S. civilian Federal market, as well as offers IT transformation, managed, and information assurance solutions. The Broadcast Communications segment provides workflow, infrastructure, and networking solutions that enable media companies to streamline workflow from production through transmission; media solutions to manage digital media workflow through software solutions for advertising, media management, digital signage, broadband, digital asset management, and play-out automation; and transmission systems for delivery of media over wireless broadcast terrestrial networks. The company also offers healthcare IT solutions, IT compliance solutions, and mission-critical managed satellite communications services. Harris Corporation was founded in 1895 and is based in Melbourne, Florida.
Advisors' Opinion:- [By Rich Smith]
The JSOW�is a Raytheon-designed 1000-lb. "glide bomb." Dropped from a fighter at high altitude, it can travel as far as 78 miles to strike a target, guided en route by GPS signals.
Harris Corp (NYSE: HRS ) was awarded a modification to a firm-fixed-price contract requiring it to supply two counter communications system (CCS) Block 10 increment 1 system upgrades by July 25, 2014.CCS�is a land-based system designed by Northrop Grumman, the purpose of which is to jam an enemy's satellite communications.
- [By Rich Smith]
The U.S. Department of Defense awarded nine new contracts on Monday worth some $1.121 billion in aggregate. The largest of these awards, however, swallowed more than 85% of the funds on offer. Split among five publicly traded companies, and one privately owned, this monster IT contract envisions paying out $960 million over the course of time to contractors:
Lockheed Martin (NYSE: LMT ) Raytheon (NYSE: RTN ) Harris� (NYSE: HRS ) L-3 Communications (NYSE: LLL ) TYBRIN Corp., a subsidiary of Jacobs Engineering Group (NYSE: JEC ) SRA InternationalThe multiple award, indefinite- delivery/indefinite-quantity (IDIQ) contract was awarded under the U.S. Air Force's Network-Centric Solutions-2 (NETCENTS-2) Application Services program, which the Air Force describes as being one of its primary vehicles for purchasing "sustainment, migration, integration, training, help desk support, testing and operational support" services. Over the course of the contract, the six named contactors will be the only ones entitled to bid (against each other) for task orders awarded under the umbrella IDIQ contract.
- [By Wallace Witkowski]
Some of the companies most dependent on government for revenue are Harris Corp. (HRS) �with 80% of revenue government-derived; Granite Construction Inc. (GVA) �with 58%; Flir Systems Inc. (FLIR) �with 54%; and Waste Management Inc. (WM) � and Republic Services Inc. (RSG) �both with 50%, according to Goldman Sachs.
- [By Rich Smith]
Media reports say that the average time needed to process a claim for VA benefits has grown to 272 days. But now, the agency says it's finally going to do something about this. On Tuesday, communications contractor Harris (NYSE: HRS ) announced that it has won a four-year, $37 million contract to try to bring the Veterans Benefits Administration's (VBA) Enterprise Data Warehouse, the primary source for veterans' benefits data and information, into the 21st century.�
Top Telecom Stocks To Invest In Right Now: West Corp (WSTC)
West Corporation, incorporated on February 22, 1994, is a provider of technology-driven, communication services. The Company offers a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications, business process outsourcing and telephony / interconnect services. The scale and processing capacity of its technology platforms, combined with its managing voice and data transactions, enables them to provide reliable, mission-critical communications designed to maximize return on investment for its clients.
Its clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. It focuses on addressable markets with attractive growth characteristics have allowed them to deliver steady and profitable growth.
Unified Communications
The Company provides its clients with an integrated global suite of meeting services. Conferencing and Collaboration Services include On-Demand Audio Conferencing, which is an automated conferencing service that allows clients to initiate an audio conference at any time, without the need to make a reservation or rely on an operator; Web Conferencing and Collaboration Tools allow clients to connect remote employees and bolster collaboration among groups. These tools provide clients with the capability to make presentations and share applications and documents over the Internet, these services are offered through product, InterCall Unified Meeting, as well as through the resale of Cisco, Microsoft and Adobe products, Web conferencing services can be customized to each client�� individual needs; Video Managed Services and Video Bridging allows clients to experience real-time face-to-face conferences. These services are offered through its products, InterCall Video Conferencing and InterCall Video Managed Services in conj! unction with third-party equipment, and can be used for a wide variety of events, including training seminars, sales presentations, product launches and financial reporting calls.
InterCall offers multimedia platforms designed to give its clients the ability to create, manage, distribute and reuse content internally and externally. Through a combination of products and strategic partnerships, its clients have the tools to support diverse internal and external multimedia requirements. Event Services solutions include Audio and Video Webcasting Services, which allows users to broadcast small or multimedia presentations over the Internet. It offers its clients the flexibility of broadcasting any combination of audio, video (desktop or high-end) or PowerPoint slides using any operating system; Virtual Event Design and Hosting offers clients consulting, project management and implementation of hosted and managed virtual event and virtual environment solutions. Clients are able to provide audiences easy and instant access to content, experts and peers. Examples of virtual events include trade shows, user groups, job fairs, virtual learning environments and town hall meetings, and Operator-Assisted Audio Conferencing Services are pre-scheduled conferences for complex or important events. Operator-assisted services are customized to a client�� needs and provide a wide range of scalable features and enhancements, including the ability to record, broadcast, schedule and administer meetings.
The Company provides its clients with enterprise class IP-based communications solutions including Hosted IP-PBX and Enterprise Call Management, which allows an enterprise to upgrade its use of communications technology with a suite of cloud-based, on-demand services including full private branch exchange (PBX) functionality, advanced enterprise and personal call management tools and edge unified communications features. These services can be fully integrated with a client�� existing IP o! r legacy ! time-division multiplexing (TDM) infrastructure where required, leveraging investments already made in telephony infrastructure and providing a seamless enterprise-wide solution; Hosted and Managed Multiprotocol Label Switching (MPLS) Network, which is a suite of IP trunking solutions designed to provide enterprise clients with carrier-grade service, along with the benefits of IP-based service that allows their business to run more efficiently. These solutions deliver a consistent set of voice services across an enterprise�� infrastructure, with flexible IP and TDM trunking options for clients��on-site PBX; Unified Communications Partner Solution Portfolio, which enables them to engineer flexible and scalable solutions suitable to an enterprise�� needs, leveraging a portfolio of Microsoft and Cisco offerings integrated with its products, applications and services; Cloud-Based Security Services aggregate a set of technologies into one simple and scalable cloud-based solution that provides clients with network protection. This service can help protect the client�� network from spam and viruses, unauthorized intrusions and inappropriate Web content, while providing simplicity and consistency of security policy management and eliminating single points of failure and bottlenecks that can occur with premise-based security solutions, and Professional Services and System Integration provides its clients with advice and solutions to integrate their unified communication systems. It offers consulting, design, integration, and implementation of voice, video, messaging, and collaboration systems and services.
The Company�� technology platforms allow clients to manage and deliver automated, proactive and personalized communications. It uses multiple delivery channels (voice, text messaging, email, social media and fax), based on the preference of the recipient. For example, it delivers patient notifications, confirm appointments and send prescription reminders on behalf of its healthca! re client! s; send and receive automated outage notifications on behalf of its utility clients and transmit emergency evacuation notices on behalf of municipalities. It offers Automated Voice Notifications are customized voice messages sent on behalf of its clients that are delivered with personalized information. Its systems provide accurate detection of voice mail versus live answer, customized caller ID and retry logic; Short Message Service (SMS)/Email Alerts and Notifications are customized electronic notifications sent on behalf of its clients directly to their customers��handheld devices, wireless phones, two-way pagers or email inboxes; Social Media Messaging enables clients to deliver targeted, personalized messaging to social media sites; Multichannel Preference Management and Campaign Management Solutions allow its clients to create and manage customer information in a real-time environment. Its Web-based user interface tool allows clients to upload customer contact information, create reusable notification templates and customize campaigns, and Website and Customer Portal Management , which is a Web design service whereby it creates custom-built, interactive websites for clients. It also provides a variety of additional features and services, including hosting, search engine optimization and maintenance.
The Company competes with AT&T, Verizon, PGi, BT Conferencing, NTT, Cisco Systems, Microsoft, IBM, ON24, Thomson Reuters, Sonic Foundry, TalkPoint, Adobe, BT Conferencing, PGi, Arkadin , INXPO, 6Connex, WebEx, Verizon, BT, ShoreTel, IBM, Hewlett-Packard, XO Communications, 8x8, M5, Varolii, SoundBite Communications, PhoneTree , Silverlink Communications, Patient Prompt, Sesame Communications and Google
Communication Services
The Company is one of the providers of emergency communications services, based on the number of 9-1-1 calls that the Company and other participants in the industry facilitate. Its services are critical in facilitating public safety! agencies! ��ability to receive emergency calls from citizens. Its clients generally enter into long-term contracts and fund their obligations through monthly charges on users��telephone bills. It offers 9-1-1 Network Services are the systems that control the routing of emergency calls to the appropriate 9-1-1 centers. Its next generation 9-1-1 call handling solution is an IP-based system designed to significantly improve the information available to responders by integrating capabilities such as the ability to text, send photos or video to 9-1-1 centers as well as providing stored data such as building blueprints or personal medical data to responders. Its carrier-grade Location Based Services process over 125,000 daily requests in support of its clients��Enhanced 9-1-1 (E9-1-1) and commercial applications and 9-1-1 Telephony Systems and Services include its fully-integrated desktop communications technology solutions which public safety agencies use to enable E9-1-1 call handling. Its next generation 9-1-1 solution can be deployed in a variety of local, hosted and remote configurations, allowing public safety agencies to grow with minimal incremental investment. It operates in approximately 5,000 call-taking positions in more than 1,000 Public Safety Answering Points (PSAPs) in North America.
The Company�� services allow its clients to effectively communicate with their customers through inbound and outbound IVR applications using natural language speech recognition, automated voice prompts and network-based call routing services. In addition to these front-end customer service applications, it also provide analyses that helps its clients improve their automated communications strategy. Its open standards-based platform allows the flexibility to integrate new capabilities, such as mobility, social media and cloud-based services. Its Automated Call Processing includes Automated Customer Service Solutions range from speech/IVR applications and mobile solutions to SMS, chat and email. It helps ! its clien! ts engage their customers through the channels they prefer. Examples of self-service applications used by its clients are: access account balances, activation of credit cards, placing orders, FAQ�� and stop/start utility service and Voice and Data Network Management Services assist its clients as they manage or update their own contact center communications networks. It offers hosted or managed services for the operation, administration and management of voice and data networks such as Voice over Internet Protocol (VoIP) network management, network automated call distribution (ACD)/multi-channel contact routing, workforce management, monitoring and predictive dialing.
The Company's telephony / interconnect Services support the merging of traditional telecom, mobile and IP technologies to service providers and enterprises. It is a provider of local and national tandem switching services to carriers throughout the United States. It leverages its customer traffic information system, sophisticated call routing and control facility to provide tandem interconnection services to the competitive marketplace, including wireless, wire-line, cable telephony and VoIP companies. Toll-Free Origination transports and switches toll free traffic originated by traditional wireline, VoIP, cable, and wireless carriers to all inter-exchange carriers (IXC) in the United States. This service provides a scalable and efficient means to pass toll free traffic to IXCs. Termination Services using its soft switch platform, national optical backbone and direct network interconnections allow for the termination of outbound toll traffic. Termination Services using its soft switch platform, national optical backbone and direct network interconnections allow for the termination of outbound toll traffic.
The Company provide its clients with agent-based services. It target opportunities that allow its agent-based services to be a part of larger strategic client engagements and with clients for whom these serv! ices can ! add value. It believes that it is known in the industry as a provider of these services. It offers a flexible model that includes on-shore, off-shore and virtual home-based agent capabilities to fit its clients needs. Agent-Based Services include Customer Care and Acquisition Services support its clients with their consumer-based communications needs. It provides customer acquisition and retention, customer care, technical support and sales services. Its customized process strategically matches its client�� goals to the appropriate solutions to maximize results; Business-to-Business and Account Management Services combines its experience, sales methodologies and technology to deliver an integrated suite of solutions that allow its clients to overcome a variety of common sales challenges across a multitude of business segments. Examples of these services include lead management, team sell, account management and sole territory coverage; Receivables Management Services support many of businesses and institutions with a fully licensed collection agency that has integrated partnerships across the telecommunications, financial services, government, healthcare and utilities industries, and Overpayment Identification and Recovery Services provides cost containment programs to organizations including: health insurance payers, third party administrators, managed care organizations, hospitals/physicians and self-insured companies. It analyzes data from multiple healthcare sources, identify incorrectly paid claims, provide targeted communications and collect funds on behalf of its clients.
The Company competes with Cassidian Communications, EmergiTech, 911-Inc, Inteliquent (formerly Neutral Tandem), Peerless Network, Competitive Local Exchange Carriers (CLEC), Convergys, TeleTech, Sykes, NCO, GC Services, Infosys Limited and Aegis Global.
Advisors' Opinion:- [By Garrett Cook]
West Corp (NASDAQ: WSTC) shares tumbled 3.66 percent to $26.65 after the company announced an offering of $1 billion senior notes. Analysts at Morgan Stanley downgraded West Corp from Overweight to Equal-Weight.
